NorCalUrban

On Tuesday night at 8 p.m. Eastern time, technical problems cut off more than five million BlackBerry users in the United States from their cherished wireless e-mail. Service was restored 10 long, data-starved hours later. “I started freaking out,” he said. “I started taking it apart. Turning it off. Turning it on. I took the battery out and cleaned it on my shirt. I was running around my hotel like a freak. It’s very sad. I love this thing.” At 6 a.m. Wednesday morning, full of anxiety about the prospect of spending a traveling day untethered, Mr. Gold awoke and made a beeline for his still motionless phone. At 7 a.m., it started vibrating with activity. “I breathed a sigh of relief,” he said. “Life was good.” Elaine Del Rossi, chief sales officer for HTH Worldwide, an insurance company, reacted to the severed electronic leash with several panicked calls to her office in the belief that the company e-mail system was down. “I quit smoking 28 years ago,” she said, “and that was easier t...